Let your customers fix their own orders after checkout: change the address, swap a size or add an item, right on Shopify's thank you and order status pages. The address on every order in your plan is checked as it lands, you merge a customer's duplicate orders into one shipment, and every change shows the money it moved. From $29 a month, with a 14-day free trial.
Ridgeline ShellLarge / Clay$68.00
Ridgeline Shell$68.00Trail Cap$56.00
Field Strap, adding$28.00Your order #1042 has not been picked yet. If the address is wrong or you want to change something, you can still do it yourself.
Maya Ellingson
2118 Larkspur Lane, Apt 4B
Portland, OR 97214
NorthboundHomeOrdersProductsCustomersAPPStacey.No new charge. Both payments stand.
If your customer paid shipping on both orders, the duplicate is shown as owed back. You decide when to refund it.
Your store platform may add duties or tax. Tacey never collects it.
NorthboundHomeOrdersProductsCustomersAPPStacey.
EXAMPLE CONVERSATIONThree orders need a second look. The first is missing a unit number, which Tacey cannot invent, so it will need the customer or you.
EXAMPLE CONVERSATIONTwo items are waiting on you, $31.00 in all. You can open each order from its link.
NorthboundHomeOrdersProductsCustomersAPPStacey.
Sidekick· Used a tool: Tacey · Address check countsTacey checked 1,412 addresses this month, and 141 of them need attention. Three countries account for most of the flagged ones.
They change an address, swap a size, adjust a quantity, or cancel, on the order page Shopify already sent them.
See how order editing works →Inside the window you set, and only while the order still allows it.
Off by default. With it on, an order whose address a customer changes waits on hold in Shopify until the edit window closes. No integration for your fulfillment team.
Your customer is already on the order page fixing something, and the order has not been picked. By default, anything they add ships in the same parcel at no extra shipping cost. An item added after everything has shipped goes out as a second parcel.
See how upsells work →The carousel sits inside the same edit card, with the summary updating beside it.
You choose the order total and the gift products. Once an order reaches the total, the customer can claim the gift at $0.00. Until you set both, no gift is offered.
Field Strap, OliveFree gift$0.00A product from Recommended for you is a real purchase. The exact amount is shown first, and nothing is added until the customer confirms.
How upsells work →This is not a second app bolted on. It is the same window, the same page, and the same order your customer is already looking at.
Other tools tag the order and add a line to its timeline. That tells you something changed. It does not tell you whether the money moved, or whether Shopify confirmed it.
An order gets edited upward and Shopify does not charge the difference automatically. Edited downward and it does not refund automatically. Some apps fill that gap by moving the money themselves, by default, without asking. We do not. A customer pays any extra through Shopify's own payment link after seeing the exact amount. A refund waits for your approval, unless you turn on Refund customers automatically in Global settings, which is off by default.
True on every plan. It was never a feature we could charge more for.Shopify admin · Order #4470993Payment pendingShopify admin · Order #4471104Refund owedInstead of hunting through orders for the one with a bad address, ask Claude, ChatGPT or Shopify's own assistant what Tacey recorded. Answers about an order link back to it. Tacey is not an AI agent: the assistant does the talking, and anything you want to change, you change in Tacey yourself.
Reading is liveAdd Tacey to Claude as a custom connector and ask about address problems, order changes and the money waiting on you.
Reading is liveAdd Tacey to ChatGPT as a custom MCP server, approve it once, and ask about your orders in plain words.
Reading is liveThe connector Claude and ChatGPT use: 27 read-only tools over your order record, and never a customer's name, email, phone number or street address.
Reading is liveAsk Shopify's own assistant what Tacey recorded. It only reads, and each answer links to the order.
Address validation, order editing, a free gift and recommended products, reminders, and merging duplicate orders are built into Tacey, not connected through integrations.
Every address checked against carrier data the moment the order lands. Corrected, flagged, or honestly marked unchecked.
Read more →Customers change an address, swap products, or cancel from the order page before it ships, without creating a ticket.
Read more →Bring the customer back while the window is still open, in their own language.
Read more →Combine two paid orders from the same customer into one before it ships. No second charge, no refund for its items, both original payments stand.
Read more →Wrong size or colour, swapped before it ships.
One more of something already in the order.
Something forgotten, in the same parcel.
With the refund shown before they confirm.
With a reason on record, while it is still unpicked.
From codes you allow, never the whole list.
A mistyped email or phone number, fixed by the customer.
Works even on orders nothing else can touch.
Available after the edit window has closed.
The order page, the emails, every button. Not just the storefront.
Most tools in this category stop at English.Most apps in this category do the editing. The address check stops the parcel coming back. The record stops the argument at the end of the month.
Every plan gets the whole product. You are not paying more to unlock the record, the languages, or the fulfillment hold. You are paying for how much volume you run through it.
If something here is still unclear, ask us before you install.
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