Tacey is your |
Every order inspected the moment it's placed. Bad addresses caught and resolved before your warehouse ever sees them.
Here is what happens to every order the moment a customer checks out.
A customer places an order
Before your team sees it. Before a pick slip prints. Before your warehouse touches it. Tacey receives that order the same second Shopify does.
The address is checked before the order moves anywhere
Apartment number missing. Street name that does not exist. City and postcode that do not match. These are the orders that come back at $24 a correction fee. Tacey's AI reads the full address in context and makes a decision in seconds.
Clean address. Order passes through.
Most orders are fine. Tacey confirms it and does nothing. No friction, no delay, no interference. Your customer never knows Tacey was there.
Bad address. Order held before it reaches your team.
The order stops. Shopify holds it. Your warehouse sees nothing. The problem is contained before anyone has touched it. Tacey emails your customer with a correction link immediately.
Your customer fixes it themselves
They get a secure link. They correct their address using smart autocomplete on a clean correction page. The moment they submit, the hold releases and the order continues. No support ticket. No back and forth. You did not have to do anything.
You get the full picture on every decision
Every order Tacey touched is logged. What it found, what it decided, why. If you want to see what happened on order 4,821 three weeks ago, it is there. No black boxes. No guessing. Total visibility on your ops.
Every order. Checked. Handled. Done.
AI Address Reasoning
Tacey's AI reads every address the moment an order is placed. Not a pattern match. Actual reasoning. It understands context, catches what a rule-based system would miss, and explains every decision it makes.
Automatic Order Hold
When a problem is found, the order stops moving. Shopify holds it instantly, before your warehouse team even sees it. No bad orders slip through to packing.
Self-Service Address Fix
Your customer gets a secure email with a correction link. They fix their own address using smart autocomplete. The moment they submit, the hold releases and the order continues. You do nothing.
SMS + Voice Escalation
When an order is flagged, you get an SMS immediately. On Commander, Tacey calls your customer directly by phone and handles the whole conversation. The problem gets resolved before it reaches your support inbox.
Fraud and Duplicate Intelligence
Tacey reads Shopify's risk signals on every order and reasons across all of them together. It also catches duplicate orders placed minutes apart, same address with different emails, and suspicious patterns before they ship. Not just a score. A decision.
Full Decision Log
Every AI decision is logged. What Tacey decided, why it decided it, and when. Full audit trail on every order. Searchable. Always available. No black boxes.
What you are seeing
Every order inspected automatically
No manual review. No missed orders. Every single one checked at webhook speed.
Problem orders held before they ship
The hold triggers instantly. Nothing moves until the address is confirmed.
Full audit trail of every AI decision
See exactly what Tacey decided, why it decided it, and when. Total visibility on every order.
One bad shipment costs more than a month of Tacey.
Start free for 7 days. Free to install from the Shopify App Store.
Scout
Up to 200 orders/month
Stop paying carrier correction fees for addresses you could have caught before they shipped.
Start Free TrialFree to install from the Shopify App Store.
Agent
Up to 1,500 orders/month
For merchants where a single failed shipment costs more than this plan does.
Start Free TrialFree to install from the Shopify App Store.
Commander
Unlimited orders
For high-volume merchants who need an ops agent, not just a safety check.
Start Free TrialFree to install from the Shopify App Store.
All plans include a 7-day free trial. Free to install from the Shopify App Store. Cancel anytime.
Common questions.
No. Tacey works at the order layer, after the order is placed. Your checkout experience is completely unchanged. Customers see nothing different when they buy.
Shipping addresses. Specifically: missing apartment or unit numbers, street names that do not exist in the delivery network, wrong state or postcode combinations, and patterns that suggest the address will not deliver. Tacey does not touch your products, pricing, inventory, or anything else.
The order is held in Shopify. It can't be fulfilled until the address is fixed. Your customer gets an email with a secure link to a correction page where they can fix their address using smart autocomplete. The moment they submit a valid address, the hold releases and the order moves forward. On Agent and Commander plans you also get an SMS alert when this happens.
US, Canada, and Mexico at launch. International support is coming soon. Tacey's AI reasoning runs on all orders regardless of country. The depth of address validation improves as coverage expands.
You can release any held order in one click from the dashboard. Every decision is logged with full reasoning so you can see exactly what happened. Tacey is designed to err on the side of caution. When it's uncertain, it flags rather than acts.
Only while your store is installed. Order data is used solely to run the agent. Nothing else. Everything is permanently deleted within 48 hours of uninstall.
No. Tacey works completely on its own. The Shopify Flow triggers are there if you want to connect Tacey's decisions to Slack, email automations, or other workflows. They are entirely optional and don't affect how the core agent works.
All plans include AI checking, automatic holds, the customer address correction flow, and the full order dashboard. Scout adds email notifications to the customer. Agent adds SMS alerts to you as the merchant, your store domain on outgoing emails, and control over how strict Tacey is. Commander adds phone calls to your customers, custom rules you write yourself, and predictive intelligence based on your store's specific history.
Your next bad address is already in the queue. Tacey catches it.
Free to install. 7 days free.
Start Free Trial